Privacy Policy

RAFT understands the concerns of its customers regarding the use of their ‘Personally Identifiable Information’ (PII) online. Users are encouraged to review our privacy policy carefully to gain an understanding of how we collect, use, maintain and disclose the personal information provided to us by our customers on our website and mobile application.

What confidential information do we obtain from our visitors?
All visitors are welcome to freely and anonymously browse our website and mobile application. However, they will be required to provide personal information such as name, email address, mailing address, phone number and other details when placing an order, or registering on our site/application to enhance their purchase experience.

When do we collect information?
We collect information from you when:

  • You make an order placement
  • Browse our website / application
  • Give feedback or register a complaint

We collect your email address to:

  • Send online order process information, address customer inquiries and confirm the billing information provided to us.
  • Send updates regarding the order such as order process status.
  • Send additional information related to your product and/or service including price, quantity and any information pertaining to its performance.
  • Advertise to our customers.

If at any time, you would like to unsubscribe from receiving future emails, you can follow the instructions at the end of each email and we will promptly remove you from all correspondence.

How is this information used?
The information obtained during sign up and order purchase may be used in the following ways:

  • To personalize customer experience on our website/mobile application and to engage users in the type of content and product offerings that will best interest them.
  • To improve our website/mobile application to better serve our customers.
  • To allow us to respond effectively to customer service requests.
  • To efficiently process transactions.
  • To ask for ratings and reviews of services or products.
  • To send periodic emails.

 How do we protect your information?
We use regular Malware Scanning and execute a variety of security measures to protect against unauthorized access, alteration and disclosure of a user’s personal data available on our site.

Do we use ‘cookies’?
Cookies help us analyze your past and current site visits so we can provide high quality targeted services to you. For instance, we use cookies to keep a record of your past purchases and track your navigation behavior on our site. They enable us to provide you with improved services by helping us understand your preferences based on your site activity. We also use cookies to provide targeted advertisements.

You can choose to disable cookies or get notified when a cookie is being sent on your web browser.

Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information in the absence of a prior notice. However, it must be noted that third parties and partners who assist us in operating our website/mobile application, or serving our customers are exempted from this, provided they keep this information confidential. Furthermore, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website/mobile application. RAFT is not responsible for the content and/or privacy policies of these sites.

Changes to this privacy policy
RAFT has the discretion to update this privacy policy at any time. We encourage Users to frequently check this page for any changes.

By accessing this Site, App and/or providing personal data to RAFT, you hereby acknowledge that you have read this Policy and offer your consent to the processing of your personal data by RAFT as per the course of our normal business operations.

Contact Us
In case of any questions regarding RAFT’s privacy policy, you may contact us using the information provided below:

info@raft.com.pk
051-237-5015


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